The Wedding Crashers are a good band but need to improve their admin

The wedding crashers are a good band but with lacklustre admin. On our wedding day they set up late. We agreed 3pm but they finished at 3:15pm and started playing late. Worst of all, after we spent time selecting songs from their repertoire they didn’t play a lot of them which was an oversight on the bands part, apparently due to some confusion between our wedding and other recent events. The result was my new wife turning to me after the first song (not first dance) and saying “I hate this song” – not really what you want from a wedding band!

Good singers/musicians but just need a manager or better admin.

- Luke and Laura, November 2016.


Below is the response from the band to Luke and Laura ............

Hi Luke,

Thanks very much for booking The Wedding Crashers and I'm really glad you thought we were a good band. We apologise profusely that you weren't 100% happy with the service we provided and we've taken your comments on board.

We do feel there are mitigating circumstances regarding the minor delay in set up, as previously explained this can be attributed to the manager/staff of Balham Bowls Club offering us an additional 15 minutes to refine our soundcheck, which we accepted but was wholly not critical to us being ready and set up in time. Also of note is the guests were scheduled to enter the dining/function area of the venue at 3:20pm, therefore us finishing setup at 3:15pm having been offered the additional set up time shouldn't have impacted on this, so I'm not sure why there was a delay with the wedding breakfast.

Regarding the band not fulfilling the entirety of your song requests, we apologise. This this was a genuine mistake on our part. We do not ignore client requests or purposefully go against their wishes. I would say that roughly 50 - 60% of your song requests were fulfilled on the night, which whilst still falling short of being 100% satisfactory for both yourself and us, I would have hoped would go some way in providing a enjoyable experience for all involved. Your feedback has been noted and we're taking steps to ensure this doesn't happen again.

We would like to wish you and Laura all the best for a happy future together and thank you again for booking the band.

Yours sincerely

Greg (The Wedding Crashers)